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NOC & Help Desk

All systems go.

Even minor issues within your network infrastructure can affect productivity and have a negative impact on your bottom line. With Digital Business Systems’ Network Operations Centre and Help Desk, you can rest easy knowing that your network is in good hands, and running at peak performance around the clock.

24/7/365 monitoring capabilities means there is always a trained, experienced professional ready to provide you with patch management, rebooting, remote maintenance, and remote monitoring to detect any alerts.

In the event of any issues with your firewalls, servers, switches, routers or apps our engineers will analyze and solve the problem right away.  

Client Benefits 

Enhanced communication: Our help desk personnel are fully trained and available to handle any requests. After they’ve identified your issue, they will utilize all available resources to come up with a solution, remaining fully accountable every step of the way.

Greater quality control: Our Network Operations Centre and Help Desk personnel work together within the same work space. This intentional design helps supervisory staff to ensure each member is equipped with the right tools and resources to to serve our clients, and allows individual members to work together more easily to resolve more complex issues.

Quicker resolution:  Network Operations Centre and Help Desk personnel work out of one or two facilities to maximize availability, resulting in faster resolution times. Each team remains engaged throughout the detection and resolution of any and all alerts, direct calls, or messages for seamless execution and speedy resolution.

Our Help Desk is professionally staffed to ensure your satisfaction and assist with the resolution of any issues. Enjoy the advantages that come from being served by a core unit of highly-trained individuals, dedicated to troubleshooting and resolving your issues in the most effective, efficient means possible.

At Digital Business Systems we know that time lost due to network issues also means a loss of productivity. We work hard at what we do so that you can get back to business.

Contact Digital Business Systems today to learn more about how our Network Operations Centre and Help Desk can help your IT network function more efficiently.